FAQ
FREQUENTLY ASKED QUESTIONS
Quick Answer: ✓ No PayPal account needed ✓ Pay with any credit card ✓ Worldwide shipping ✓ 6-15 day delivery depending on location.
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PAYMENT & SECURITY
Q: Do I need a PayPal account to pay?
A: No! When you click PayPal at checkout, simply select "Pay with Debit or Credit Card" or "Continue as Guest." Enter your card details and complete your purchase—no PayPal account required.
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, Discover, and Venmo. All processed securely through PayPal's encrypted checkout system.
Q: When will I be charged?
A: Your card is charged immediately when you place your order so we can begin production on your made-to-order item.
Q: What if my payment is declined?
A: Common causes: incorrect card details, insufficient funds, or international purchase blocks. Double-check your information and contact your bank to allow international transactions. If issues persist, email pilotcraftstudio@proton.me.
Q: Do you accept international cards?
A: Yes! We accept credit and debit cards from customers worldwide. Prices shown in USD will be converted to your local currency at checkout.
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ORDERING & PRODUCTION
Q: How long until I receive my order?
A: Total delivery time is 6-15 days depending on location:
• Production: 2-4 business days (made-to-order)
• Shipping: USA 3-5 days | Canada 5-7 days | Europe 5-7 days | Australia/NZ 7-10 days | Other countries 7-14 days
Q: Why does production take 2-4 days?
A: Every item is made-to-order when you place your order—not mass-produced or pulled from warehouse inventory. This ensures premium quality, fresh printing, and sustainable production with zero waste.
Q: Can I cancel or change my order?
A: Contact us immediately at pilotcraftstudio@proton.me with your order number. If production hasn't started (usually within 24 hours), we can modify or cancel. Once production begins, changes cannot be made.
Q: Can I track my order?
A: Yes! You'll receive a tracking number via email once your order ships. Track your package from our facility to your doorstep.
Q: Do you offer rush production?
A: Rush production is not currently available. Each item requires 2-4 days for quality printing and curing. Please order at least 1 week in advance if you need items by a specific date.
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SHIPPING & DELIVERY
Q: Do you ship internationally?
A: Yes! We ship worldwide to over 30 countries including USA, Canada, UK, Europe, Australia, and more.
Q: How much is shipping?
A: Shipping costs are calculated at checkout based on your location and order size. We offer competitive international shipping rates.
Q: What if my package is lost or delayed?
A: Contact us at pilotcraftstudio@proton.me with your tracking number. We'll work with the shipping carrier to locate your package or arrange a replacement if necessary.
Q: Do you ship to P.O. boxes or military addresses?
A: Yes, we ship to P.O. boxes and APO/FPO military addresses. Delivery times may be longer for these addresses.
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RETURNS & EXCHANGES
Q: What is your return policy?
A: Due to made-to-order production, we only accept returns for defective items, printing errors, or incorrect products. Contact us at pilotcraftstudio@proton.me within 30 days with photos and your order number.
Q: What if my item doesn't fit?
A: Please check our detailed size charts before ordering. Due to custom production, we cannot accept returns for sizing issues. When in doubt, size up for a more comfortable fit.
Q: What if my item arrives damaged or defective?
A: We'll make it right! Email pilotcraftstudio@proton.me within 30 days with photos of the issue and your order number. We'll send a replacement or issue a refund.
Q: How long do refunds take?
A: Approved refunds are processed within 5-7 business days. Your bank may take an additional 3-5 days to credit your account.
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PRODUCT INFORMATION
Q: What materials are your products made from?
A:
• Hoodies/Sweatshirts: 50% cotton, 50% polyester heavyweight blend (8 oz/yd²)
• T-Shirts: Premium cotton or cotton-blend (5.3 oz/yd²)
• All items: Pre-shrunk, professional DTG printing with eco-friendly inks
Q: How do I care for my apparel?
A: Machine wash cold inside out. Tumble dry low or hang dry. Do not iron directly on design. Do not bleach or dry clean.
Q: How do sizes run?
A: Our products follow standard US sizing. Check the size chart on each product page for exact measurements. When between sizes, we recommend sizing up.
Q: Are these unisex?
A: Yes, most designs are unisex cuts suitable for all body types. See individual product pages for specific fit details.
Q: Why do you only show mockups?
A: As a made-to-order business, we use professional digital mockups that accurately represent the final product. The design, colors, and placement you see in the mockup match what you'll receive.
Q: Will the colors look exactly like the photos?
A: Colors are professionally calibrated and very accurate. Minor variations may occur due to different screen settings, but print quality is consistent and vibrant.
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ABOUT PILOTCRAFT STUDIO
Q: Who designs these products?
A: Every design is created by an active-duty fighter pilot with 15 years of flight experience. These aren't generic designs—they're inspired by real aviation culture, missions, and the pilot lifestyle.
Q: Are you really a pilot?
A: Yes. 15 years of active military flying. This brand was created by someone who lives aviation every day, not a marketing team.
Q: Are these officially licensed?
A: No. PilotCraft Studio is an independent brand. Our designs are inspired by aviation culture and aircraft but are not affiliated with or endorsed by any airline, aircraft manufacturer, or military organization. All designs are original artistic interpretations.
Q: Why do you stay anonymous?
A: Operational security and military regulations. My identity isn't what matters—creating authentic aviation apparel for our community is what counts.
Q: Where are products made?
A: Designs are created by our founder. Production happens through trusted print-on-demand partners worldwide, often near your location for faster delivery and reduced environmental impact.
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STILL HAVE QUESTIONS?
Can't find what you're looking for? We're here to help!
Email: pilotcraftstudio@proton.me
Response time: Within 24 hours
We're committed to providing excellent customer service and ensuring you have a great experience with PilotCraft Studio.